Refund policy

Refund Policy – Legal Version

  1. Returns and Refunds
    We do not accept returns under any circumstances. However, a refund may be issued only if the following conditions are met, such as receiving a defective, damaged, or incorrect product.
  2. Inspection and Reporting Damaged or Defective Products
    Please inspect your order upon receipt and contact us immediately at:
    infoshop@smartx.sbs

If the product is confirmed to be defective, damaged, or incorrect, we will review the case and issue a full refund to your original payment method without requiring the product to be returned.

  1. Non-Refundable Items
    Refunds will not be issued in the following cases:
  • Change of mind after purchase
  • Product has been used or damaged after delivery
  • Sale items or gift cards
  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products
  • Personal care items (such as beauty products)
  • Hazardous materials, flammable liquids, or gases
  1. Exchanges
    Exchanges are not offered under any circumstances.
  2. Shipping to the European Union – 14-Day Cooling-Off Period
    Even for shipments to the European Union, the 14-day return policy does not apply. Refunds will only be processed under the conditions stated above (defective, damaged, or incorrect products).
  3. Refunds
    Refunds are issued only if the product is:
  • Defective
  • Damaged upon arrival
  • Incorrect (wrong item received)

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at:
infoshop@smartx.sbs