Shipping policy

Shipping Policy

1. Processing Time
   All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with your tracking details.
2. Shipping Time
   Estimated delivery time is between 7–15 business days, depending on your location. Please note that delivery times may vary due to external factors such as customs delays, shipping carrier issues, or high demand periods.
3. Shipping Fees
   Shipping fees are calculated at checkout based on your location and selected shipping method. In some cases, we may offer free shipping promotions.
4. Order Tracking
   Once your order has been shipped, you will receive a tracking number via email. Please allow 2–5 days for tracking information to update.
5. Delays
   We are not responsible for shipping delays caused by courier services, customs clearance, or unforeseen circumstances. However, we will do our best to assist you in tracking your order.
6. Incorrect Address
   It is the customer’s responsibility to ensure that the shipping address is correct. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
7. Lost or Stolen Packages
   We are not responsible for lost or stolen packages confirmed to be delivered by the carrier. If you experience this issue, please contact the shipping carrier directly.
8. Customs, Duties, and Taxes
   Any customs fees, import duties, or taxes are the responsibility of the customer. We are not responsible for delays caused by customs.